Frequently Asked Questions
What is an eSIM?
An eSIM is a digital SIM that lets you activate a mobile data plan without inserting a physical SIM card.
How will I receive my eSIM?
After your order is successfully processed, your eSIM installation details will be delivered digitally.
When should I install my eSIM?
You can usually install your eSIM before travelling, but activation conditions can vary depending on the selected plan. Check the instructions provided with your eSIM.
Can I keep using my physical SIM?
Yes, many compatible devices allow you to keep your physical SIM active while using an eSIM for travel data.
Does my phone need to be unlocked?
Yes. Your device should generally be carrier-unlocked to use a travel eSIM from another provider.
Can I use WhatsApp with my normal number?
In most cases, yes. Using an eSIM for mobile data does not automatically change the phone number registered with WhatsApp.
Can I top up my eSIM?
Top-up availability depends on the selected eSIM plan.
What happens if I have trouble installing the eSIM?
Contact our support team with your order information and device model, and we’ll help you troubleshoot the setup.
Can I get a refund?
Refund eligibility depends on the status of the eSIM order and whether the eSIM has already been provisioned, installed, or used. Our final refund policy will provide the complete conditions.